Refund Policy

(Effective Date: October 1, 2024)

At Hey Coloring Pages, we want you to be completely satisfied with your purchase. However, we understand that there may be circumstances where you wish to request a refund. Please read our refund policy carefully to understand the terms and conditions.

General Refund Policy

If you change your mind or decide for any reason that you no longer want the product, you may notify us within the relevant period to request a refund. Your legal right to cancel the purchase is subject to applicable laws in your jurisdiction.

You can request a refund by contacting us at lyliaphan2603@gmail.com with details of your purchase, including your order number and reason for the refund.

Conditions for Refunds

We may, at our discretion, approve refunds under the following circumstances:

Download Issues:

  • If you encounter problems that prevent you from downloading the product, please contact us immediately.
  • We recommend reaching out to your browser’s support team to troubleshoot any issues related to your browser, firewall, or network, as our products are compatible with all major browsers.

Defective Product:

  • If the product has irreparable defects or unexpected errors that prevent its proper use, you may be eligible for a refund.
  • Any such claims must be submitted to our support team, and the issue must be verified before a refund can be issued.

Product Not-As-Described:

  • If the product you receive does not match the description provided at the time of purchase, you can request a refund.
  • These claims are reviewed on a case-by-case basis, and approval is at our discretion.
  • To minimize the likelihood of such issues, we encourage all customers to thoroughly review the available samples, product demos, screenshots, or other provided materials before making a purchase.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us via email at lyliaphan2603@gmail.com.
  2. Include the following details:
    • Your full name and email address used for the purchase.
    • The order number or receipt.
    • The reason for the refund request.

Refunds are typically processed within 7-10 business days after the request is approved.

Refund Period

Refund requests must be submitted within 30 days of purchase. After this period, you will no longer be eligible for a refund. We encourage you to thoroughly test the product during the first month to ensure it meets your expectations.

Important Notes

  • Refunds are not guaranteed and are subject to the conditions outlined above.
  • Repeated refund requests or abuse of the refund policy may result in refusal to process future requests.

Contact Information

For questions or concerns regarding this refund policy, please contact us at:

Thank you for choosing Hey Coloring Pages. We value your trust and strive to provide the best products and support.

(Last updated on October 1, 2024)

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